Tope Adebayo LP is a law firm registered under the Laws of the Federal Republic of Nigeria as a Limited Partnership to carry on the business of Legal Practice and Consultancy.

This document sets out the Customer Care Policy of Tope Adebayo LP (TALP) as a Data Protection Compliance Organisation (DPCO), it covers activities that will be undertaken by the firm in its operations in Nigeria and globally.

Policy Statement

Following our vision of creating a trans-generational legal conglomerate with broad legal expertise and multi-industry specialties, and our mission of rendering the highest quality legal services and building enduring strategic relationships with our clients, we are committed to providing exceptional services to our clients with clear standards set for customer care. We work within a set of principles that benefit our clients, our partners, members of the public that we encounter, and our staff: to work collaboratively; to embrace challenges; to innovate every day; to create cutting-edge solutions, to be a partner of choice; and to work smarter.  

We will comply with all legislation, standards, statutory and other obligations, and best practices that are relevant to our activities and the jurisdictions in which we operate. Where necessary and reasonably possible to do so, we will seek to comply with a client’s policies without conflicting with our policies or other obligations.

Notification of a breach or potential breach of this policy will be reported to the Practice Manager and may be escalated to the Management.

At Tope Adebayo LP we strive to achieve consistency of actions and values whilst applying methods and principles of integrity and ethical uprightness in dealing with our clients. With utmost dedication to our clients and the core values of our firm, we ensure that every project embarked upon is done like it’s the first. Commitment and loyalty play an important role in dealing with our clients and drive us to be the very best at what we do.

Aim

This policy aims to help us provide all interested parties with the highest standards of service.

Responsibilities

TALP is responsible for reviewing and approving the content and implementation of this policy. We are also responsible for monitoring its application and reinforcing it where necessary. The Practice Manager is responsible for taking measures to help staff act in compliance with this policy. Line managers and supervisors are required to check that their team is aware of this policy and any associated guidance. All staff are required to comply with the policy requirements and share responsibility for our performance in implementing it.

Implementation

We aim to provide clear and straightforward information that meets accessibility standards wherever practical. We have made available different access points for public and client inquiries, commendations, or complaints. These include our websites, phone numbers, email addresses, and feedback/ client survey forms. We will do everything reasonably possible to make our services available to everyone, in line with our Equality, Diversity, and Inclusion Policy. We use our best endeavors to acknowledge and respond quickly to any communications we receive and pass them on to an appropriate person. We publicize our complaints to our customers and promptly deal with any complaints received, including escalation to the Management.

Privacy Notice 

Your privacy is important to us and we take care to look after your personal and other client data in a responsible manner and under our Information Security and Data Privacy Policy. Where appropriate to the work we are undertaking, our staff and any partner(s) working with us will be required to sign a Non-Disclosure Agreement or its equivalent outside Nigeria’s jurisdictions. We use our resources effectively and efficiently and operate under the Nigerian Data Protection Regulations. This privacy notice applies to any information obtained by TALP through your use of our Website. It does not apply to any websites controlled by third parties not affiliated with TALP that the Website may link to (“Third-party Sites”).

Use of Personal Data

TALP may use personal data collected for the following purposes:

1. for technical administration, research, and development of TALP’s Website.
2. for customer and user administration.
3. to maintain business relationships.
4. to inform you about our events, services, products, and news when you visit TALP’s Website or when you subscribe to our newsletter or mailing lists.
5. for fraud prevention and detection.
6. to comply with any legal obligations (e.g. tax, accounting, and administrative obligations). Additionally, we may also process your data to enter a contract with you, or to perform our obligations under an existing contract with you.

For the purposes indicated above, we will process the personal data we receive about you, and we will inform you where we require your consent to process your data. Otherwise, we will process your data to meet our legitimate business interests and under relevant laws.

Rights Available to You in Respect of Your Data

Where permitted by applicable law or regulation, you have the right to:

1. Access the data held about you and learn the origin of the data, the purposes and means of the processing, the details of the data controller(s), the data processor(s), and the parties to whom the data may be disclosed.
2. Withdraw your consent at any time when your data is processed with your consent.
3. Update and correct your data so that it is accurate.
4. Delete your data from our records if it is no longer needed for the purposes indicated above.
5. Restrict the processing of your data in certain circumstances, e.g., where you have contested the accuracy of your data, for the period enabling us to verify its accuracy.
6. Obtain your data in an electronic format.
7. File a complaint with us and/or the relevant data protection authority; and
8. object to us processing your data or tell us to stop processing it.

What Security Measures are in Place to Protect Your Data

TALP has implemented reasonable technical and organizational security measures to protect your data collected by TALP via its website against unauthorized access, misuse, loss, or destruction.

Retention of Personal Data

TALP will not retain your data for longer than is necessary and we will hold it for utilization only for the purposes for which it was obtained.

Contact Details

If you have any queries or questions about how we use your data, or you require our professional services, you can contact us by post or email via the details specified below:

By email at: info@topeadebayolp.com 

Or write to the following address:

Attn: Customer Service and Support Policy

The Practice Manager

Tope Adebayo LP (TALP)

25C, Ladoke Akintola Street

G.R.A, Ikeja

Lagos Nigeria

Or call us on +234 020 162 84627.